The People & Culture Platform | Culture Amp

Inclusion Survey Global January 2021

The inclusion survey helps organizations see if they're creating an environment of inclusion and belonging by measuring employees feelings on growth, decision-making, voice, equity, diversity and contribution to a broader purpose. By incorporating self-report demographics, companies can see if employees of different backgrounds are having similar or disparate experiences. In mid 2021, we updated our Inclusion survey based on recent analyses and you can read more about those changes in the support guide.

  • ~6.5m

    Questions answered

  • /
  • ~2k

    Organizations

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    14%

  • Internet

    9%

  • Information Technology and Services

    9%

  • Financial Services

    6%

  • Nonprofit Organization Management

    3%

  • Marketing and Advertising

    3%

  • Hospital & Health Care

    2%

Region breakdown

  • North America

    48%

  • Oceania

    26%

  • Europe

    16%

  • Asia

    6%

  • MEA

    2%

  • South America

    2%

Are all employees engaged?

Employees who participated in an inclusion survey are equally engaged as those that participated in an engagement survey.

Engagement

In 2020, we looked at Engagement (the level of commitment and connection an individual has with the organization) as an outcome of Inclusion.

I am proud to work for [Company]

87%

I would recommend [Company] as a great place to work

84%

[Company] motivates me to go beyond what I would in a similar role elsewhere

71%

I see myself still working at [Company] in two years' time

67%

I rarely think about looking for a job at another company

59%

Engagement is normal at 74%. We often see the commitment items being lower scoring while the recommendation and pride questions are more favorable.

It is exciting that over the last year, we've seen a sharp increase in the number of organizations asking inclusion questions. Although response counts aren't uniform because questions around belonging, being able to express your voice and fair decision making are asked more often than others by organizations. It is common for organizations to pick and choose inclusion questions to adopt in regular employee engagement programs in addition to running stand alone Diversity & Inclusion surveys. Interesting patterns in the data highlight relatively strong scores on questions regarding people's emotional connection and commitment to their organizations. Such that people feel they are contributing towards important goals and they are respected and acknowledged as individuals. On the other hand, questions concerning perception of the processes involved in creating an inclusive culture were much lower, such as democratic decision making and fairness of opportunities and resource allocation. We hope these scores give you insight into the typical cultural experience of inclusion and belonging, giving you the context you need to understand similar areas in your own organization. Looking to learn about about Diversity and Inclusion in your own organization? You can use Culture Amp's Diversity & Inclusion starter kit in your own organization to collect insightful feedback, understand every voice and create positive change through meaningful action.

Which questions matter the most?

In 2020, the standard five engagement questions were used as the outcome. But moving forward a new factor of Inclusion (which incorporates the 3 Belonging questions outlined here) will be used so companies can understand not only what drives engagement, but rather what drive inclusive experiences.

Being satisfied with how decisions are made has been a strong standout when it comes to keeping people engaged. It definitely highlights the importance of transparency and communication of decision making inside organizations. And the importance of transparent communication more braodly. The more employees are aligned with and understand key decisions and goals, the more engaged employees will be.

1

I feel like I belong at [Company]

79% favorable

Belonging
2

I am satisfied with how decisions are made at [Company]

55% favorable

Decision Making
3

At [Company] there is open and honest two-way communication

68% favorable

Voice
4

I feel respected at [Company]

84% favorable

Belonging
5

Even when something bad happens (e.g., when I get critical feedback from my manager, I have a negative social interaction with a peer, etc.), I don’t question whether or not I belong at [Company]

70% favorable

Belonging

Least favorable areas

People answering Inclusion Survey Global January 2021 were least favorable about the following areas:

In terms of low scoring questions across benchmarks, these questions have very low median scores. Only half of people say they are satisfied with how decisions are made at their company which is quite low, however this question was asked much less frequently compared to other inclusion questions. Interestingly, responses to the administrative tasks question had a much greater proportion of neutral responses compared to other questions with 30% of people saying they weren't sure. All three of these questions were in the top 10 drivers of engagement.

1

I believe that my total compensation is fair, relative to similar roles at [Company]

55% favorable

Fairness
2

I am satisfied with how decisions are made at [Company]

55% favorable

Decision Making
3

Administrative tasks that don't have a specific owner (e.g., taking notes in meetings, scheduling events, cleaning up shared space) are fairly divided at [Company]

56% favorable

Fairness

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

Build a world-class employee experience today

Your browser is out of date. Our website is built to provide a faster, more engaging experience. Your browser may not support all of our features. Please update to the latest version of Microsoft Edge or contact your network administrator.

Close browser update banner