The People & Culture Platform | Culture Amp

People & Experience 2021

This benchmark includes responses from those that work in people and experience, often having role titles such as Talent, Recruitment, Training and People Operations.

  • ~1.1m

    Questions answered
    in last 12 months

  • /
  • ~1k

    Organizations

These insights represent ~1.1m questions answered from ~1k organizations, ranging in size from 0 to 1,600 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    13%

  • Internet

    11%

  • Information Technology and Services

    10%

  • Financial Services

    7%

  • Nonprofit Organization Management

    3%

  • Hospital & Health Care

    3%

  • Marketing and Advertising

    2%

Region breakdown

  • North America

    50%

  • Europe

    23%

  • Oceania

    15%

  • Asia

    8%

  • MEA

    3%

  • South America

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

77% of People and Experience employees are engaged

This is in the top 8% compared with other job functions.


Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere

78%

7% above global average

I am proud to work for [Company]

92%

5% above global average

I would recommend [Company] as a great place to work

89%

5% above global average

I rarely think about looking for a job at another company

61%

2% above global average

I see myself still working at [Company] in two years' time

67%

Same as global average

The highest scoring question for People & Experience had 98% of people agreeing that the work that they do at [company] is important (+8% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in People & Experience were generally least favourable about Diversity, and were most negative towards 'Administrative tasks that don't have a specific owner (e.g., taking notes in meetings, scheduling events, cleaning up shared space) are fairly divided at [Company]' with 12% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in People and Experience organizations.

1

[Company] believes that people can always greatly improve their talents and abilities

80% favorable


The factor this relates most closely to is Opportunities & Resources

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in People and Experience organizations.

1

[Company] believes that people can always greatly improve their talents and abilities

80% favorable

Opportunities & Resources
2

I have confidence in the leaders at [Company]

80% favorable

Leadership
3

The leaders at [Company] demonstrate that people are important to the company's success

80% favorable

Leadership
4

The leaders at [Company] have communicated a vision that motivates me

77% favorable

Leadership
5

I am happy with my current role relative to what was described to me

80% favorable

Alignment & Involvement

How long do people stay?

In the short term, 15% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-3% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am happy with my current role relative to what was described to me

80% favorable

Alignment & Involvement
2

I believe there are good career opportunities for me at [Company]

66% favorable

Learning & Development
3

I have confidence in the leaders at [Company]

80% favorable

Leadership

How does People and Experience compare?

Individuals in People & Experience tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

Build a world-class employee experience today

Your browser is out of date. Our website is built to provide a faster, more engaging experience. Your browser may not support all of our features. Please update to the latest version of Microsoft Edge or contact your network administrator.

Close browser update banner