The hospitality benchmark is made up of companies with large numbers of frontline, hourly service role employees. The benchmark consists of global and nationally based companies.
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Leisure, Travel & Tourism
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 19% compared with the overall average.
The average eNPS score for organizations in this benchmark is 24 and is in the bottom 45% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I am proud to work for [Company]
1% above global average
[Company] motivates me to go beyond what I would in a similar role elsewhere
1% below global average
I would recommend [Company] as a great place to work
1% below global average
I rarely think about looking for a job at another company
4% below global average
I see myself still working at [Company] in two years' time
11% below global average
The highest scoring question for Hospitality Female had 90% of people agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Innovation.
People in Hospitality Female were generally least favourable about Learning & Development, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 25% of people disagreeing (+5% above average).
In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
3.7 stars (-0.1)
Culture and Values
3.7 stars (-0.2)
Work Life Balance
3.5 stars (-0.3)
Compensation and Benefits
3.5 stars (-0.1)
3.4 stars (-0.1)
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Organizations in Hospitality Female tend to be very similar to the global all industries insights, with no significant departures from the average.