The People & Culture Platform | Culture Amp

Domain Expertise 2021

This benchmark includes responses from those that have domain expertise within their industry. These people have job titles such as QA Engineer, Surgical Technologist and Field Technician.

  • ~6m

    Questions answered
    in last 12 months

  • /
  • ~1k

    Organizations

These insights represent ~6m questions answered from ~1k organizations, ranging in size from 0 to 5,100 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    16%

  • Internet

    11%

  • Information Technology and Services

    11%

  • Financial Services

    7%

  • Hospital & Health Care

    3%

  • Marketing and Advertising

    3%

  • Nonprofit Organization Management

    2%

Region breakdown

  • North America

    57%

  • Europe

    18%

  • Oceania

    13%

  • Asia

    8%

  • MEA

    3%

  • South America

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

73% of Domain Expertise employees are engaged

This is in the bottom 25% compared with other job functions.


Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

67%

Same as global average

I would recommend [Company] as a great place to work

84%

Same as global average

I am proud to work for [Company]

86%

1% below global average

I rarely think about looking for a job at another company

58%

1% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

68%

3% below global average

The highest scoring question for Domain Expertise had 94% of people agreeing that they understand how their work contributes to [company]'s mission (+1% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in Domain Expertise were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 12% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Domain Expertise organizations.

1

I have confidence in the leaders at [Company]

79% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Domain Expertise organizations.

1

I have confidence in the leaders at [Company]

79% favorable

Leadership
2

[Company] is a great company for me to make a contribution to my development

78% favorable

Learning & Development
3

The leaders at [Company] demonstrate that people are important to the company's success

76% favorable

Leadership
4

[Company] effectively directs resources (funding, people and effort) towards company goals

63% favorable

Company Performance
5

Day-to-day decisions here demonstrate that quality and improvement are top priorities

67% favorable

Service & Quality Focus

How long do people stay?

In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I believe [Company]'s Employee Assistance Program [other employee support program] will meet any needs I may have

49% favorable

Employee Assistance
2

I have confidence in the leaders at [Company]

79% favorable

Leadership
3

[Company] is in a position to really succeed over the next three years

79% favorable

Company Performance

How does Domain Expertise compare?

Individuals in Domain Expertise tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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