The People & Culture Platform | Culture Amp

Business Operations 2021

This benchmark includes responses from those that work in business operations, often having role titles such as Business Administration, Product Management and Store Manager.

  • ~2m

    Questions answered
    in last 12 months

  • /
  • ~1k

    Organizations

These insights represent ~2m questions answered from ~1k organizations, ranging in size from 0 to 1,400 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    12%

  • Information Technology and Services

    9%

  • Internet

    9%

  • Financial Services

    7%

  • Nonprofit Organization Management

    4%

  • Hospital & Health Care

    3%

  • Marketing and Advertising

    3%

  • Real Estate

    2%

Region breakdown

  • North America

    56%

  • Oceania

    20%

  • Europe

    16%

  • Asia

    5%

  • MEA

    2%

  • South America

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Business Operations employees are engaged

This is in the bottom 42% compared with other job functions.


Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

88%

1% above global average

I would recommend [Company] as a great place to work

85%

1% above global average

I rarely think about looking for a job at another company

59%

Same as global average

I see myself still working at [Company] in two years' time

67%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

69%

2% below global average

The highest scoring question for Business Operations had 96% of people agreeing that they understand how their work contributes to [company]'s mission (+3% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in Business Operations were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (+3% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Business Operations organizations.

1

I have confidence in the leaders at [Company]

78% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Business Operations organizations.

1

I have confidence in the leaders at [Company]

78% favorable

Leadership
2

The leaders at [Company] demonstrate that people are important to the company's success

74% favorable

Leadership
3

[Company] is a great company for me to make a contribution to my development

77% favorable

Learning & Development
4

Day-to-day decisions here demonstrate that quality and improvement are top priorities

68% favorable

Service & Quality Focus
5

[Company] effectively directs resources (funding, people and effort) towards company goals

61% favorable

Company Performance

How long do people stay?

In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I have confidence in the leaders at [Company]

78% favorable

Leadership
2

My manager is setting a good example for employee wellbeing

82% favorable

Manager Support
3

I am happy with my current role relative to what was described to me

78% favorable

Alignment & Involvement

How does Business Operations compare?

Individuals in Business Operations tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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