The Employee Experience Platform | Culture Amp

Retail (1000+) 2021

The retail benchmark represents a balance of newer and more traditional retail companies focused on a range of different retail products. Retail companies are often characterized by significant numbers of casual or part-time people and widely dispersed teams, stores and headquarters in many cases. This benchmark only includes organizations of size 1000 - + employees.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Retail


  • Consumer Goods


  • Apparel & Fashion


  • Consumer Services


  • Consumer Electronics


  • Packaging and Containers


  • Cosmetics


  • Business Supplies and Equipment


Region breakdown

  • Oceania


  • North America


  • Europe


  • Asia


  • South America


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

73% of Retail (1000+) employees are engaged

This is in the bottom 48% compared with the overall average.

The average eNPS score for organizations in this benchmark is 29 and is in the top 34% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]


1% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


Same as global average

I see myself still working at [Company] in two years' time


1% below global average

I rarely think about looking for a job at another company


1% below global average

I would recommend [Company] as a great place to work


2% below global average

The highest scoring question for Retail 1000+ had 88% of people agreeing that they are proud to work for [company] (+1% compared to overall) while they were generally most positive about Alignment & Involvement.

People in Retail 1000+ were generally least favourable about Collaboration & Communication, and were most negative towards 'I believe action will take place as a result of this survey' with 17% of people disagreeing (+6% above average).

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


We hold ourselves and our team members accountable for results

80% favorable

Teamwork & Ownership

I am included in decisions that affect my work

69% favorable

Decision Making

I am appropriately involved in decisions that affect my work

69% favorable

Alignment & Involvement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.7 stars (-0.1)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

70.0% (-1)

CEO Approval

87.0% (+3)

How does Retail (1000+) compare?

Organizations in Retail 1000+ tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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