The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size 200–500 employees.
~1.3m
Questions answered
in last 12 months
~90
Organizations
These insights represent ~1.3m questions answered from ~90 organizations, ranging in size from 200 to 500 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Financial Services
20%
Investment Banking
19%
Insurance
11%
Investment Management
9%
Legal Services
7%
Management Consulting
7%
Commercial Real Estate
6%
Accounting
5%
Architecture & Planning
5%
Banking
3%
Real Estate
2%
Information Services
2%
North America
43%
Oceania
39%
Europe
14%
Asia
3%
MEA
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 42% compared with the overall average.
The average eNPS score for organizations in this benchmark is 13 and is in the bottom 26% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I rarely think about looking for a job at another company | 58% 3% above global average |
I see myself still working at [Company] in two years' time | 65% 2% above global average |
I would recommend [Company] as a great place to work | 81% 1% below global average |
I am proud to work for [Company] | 84% 2% below global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 66% 3% below global average |
People working in Professional Services 200–500) are more engaged than Professional Services DACH, Marketing & Advertising Female, Professional Services Western Europe, and Retail United Kingdom. People working in Professional Services 200–500) are less engaged than Finance 100–200), Hospitality Female, Technology Science Research North America, and Technology Science Research Northern America.
The highest scoring question for Professional Services 200–500) had 89% of People agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Management.
People in Professional Services 200–500) were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 18% of people disagreeing (+4% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (200–500) organizations.
I have confidence in the leaders at [Company]
The factor this relates most closely to is Leadership
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (200–500) organizations.
1 I have confidence in the leaders at [Company] | 75% favorable Leadership |
2 I am happy with my current role relative to what was described to me | 75% favorable Alignment & Involvement |
3 [Company] is a great company for me to make a contribution to my development | 72% favorable Learning & Development |
4 The leaders at [Company] demonstrate that people are important to the company's success | 68% favorable Leadership |
5 [Company] effectively directs resources (funding, people and effort) towards company goals | 58% favorable Company Performance |
In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I have confidence in the leaders at [Company] | 75% favorable Leadership |
2 I am happy with my current role relative to what was described to me | 75% favorable Alignment & Involvement |
3 The information I need to do my job effectively is readily available | 70% favorable Enablement |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 4.0 stars (+0.2) |
Culture and Values | 3.9 stars (+0) |
Work Life Balance | 3.8 stars (+0) |
Compensation and Benefits | 3.7 stars (+0.1) |
Career Opportunities | 3.6 stars (+0.1) |
Recommend to Friend | 74.0% (+3) |
CEO Approval | 86.0% (+2) |
Organizations in the Professional Services (200–500) benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Professional Services (200–500)
9%
People in Professional Services 200–500) were much more positive than average regarding Fairness, Decision Making, and Belonging.
On the lower side, People in Professional Services 200–500) had much lower favorable scores than average in Action and Voice.
Insights data provided by Culture Amp.
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