The People & Culture Platform | Culture Amp

Professional Services (1000+) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size 1000–plus employees.

  • ~6.5m

    Questions answered
    in last 12 months

  • /
  • ~50

    Organizations

These insights represent ~6.5m questions answered from ~50 organizations, ranging in size from 1,040 to 22,800 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    21%

  • Insurance

    17%

  • Investment Banking

    12%

  • Investment Management

    8%

  • Staffing and Recruiting

    8%

  • Commercial Real Estate

    6%

  • Accounting

    6%

  • Management Consulting

    6%

  • Legal Services

    4%

  • Architecture & Planning

    4%

  • Banking

    2%

  • Real Estate

    2%

  • Information Services

    2%

Region breakdown

  • North America

    38%

  • Europe

    31%

  • Oceania

    17%

  • Asia

    11%

  • South America

    2%

  • MEA

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

68% of Professional Services (1000+) employees are engaged

This is in the bottom 8% compared with the overall average.


The average eNPS score for organizations in this benchmark is 11 and is in the bottom 19% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

66%

3% above global average

I rarely think about looking for a job at another company

54%

1% below global average

I would recommend [Company] as a great place to work

79%

3% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

62%

7% below global average

I am proud to work for [Company]

78%

8% below global average

The highest scoring question for Professional Services 1000+) had 87% of People agreeing that they know how their work contributes to the goals of [company] (-2% compared to overall) while they were generally most positive about Management.


People in Professional Services 1000+) were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 25% of people disagreeing (+2% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (1000+) organizations.

1

[Company] is a great company for me to make a contribution to my development

69% favorable


The factor this relates most closely to is Learning & Development

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (1000+) organizations.

1

[Company] is a great company for me to make a contribution to my development

69% favorable

Learning & Development
2

Most people here make a good effort to consult other staff where appropriate

71% favorable

Collaboration & Communication
3

The products and services [Company] provides are as good as, or better than, our main competitors

71% favorable

Company Performance
4

We have enough autonomy to perform our jobs effectively

75% favorable

Enablement
5

The leaders at [Company] demonstrate that people are important to the company's success

64% favorable

Leadership

How long do people stay?

In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am happy with my current role relative to what was described to me

75% favorable

Alignment & Involvement
2

I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies

47% favorable

Alignment & Involvement
3

Most people here make a good effort to consult other staff where appropriate

71% favorable

Collaboration & Communication
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.35 stars (-0.4)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.2 stars (-0.3)

Recommend to Friend

61.5% (-9.5)

CEO Approval

76.5% (-7.5)

Are staff empowered with results?

Organizations in the Professional Services (1000+) benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Professional Services (1000+)


    8%



  • How does Professional Services (1000+) compare?

    People in Professional Services 1000+) were much more positive than average regarding Decision Making.


    On the lower side, People in Professional Services 1000+) had much lower favorable scores than average in Fairness, Voice, and Innovation.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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