The Employee Experience Platform | Culture Amp

East Asia (1000+) 2020

The East Asia benchmark represents people who work in East Asia. It covers all industries and functions. The benchmark includes people who work in East Asia but their organizations have headquarters in other countries. This benchmark only includes organizations of size 1000–plus employees.

  • ~0.9m

    Questions answered
    in last 12 months

  • /
  • ~85

    Organizations

These insights represent ~0.9m questions answered from ~85 organizations, ranging in size from 10 to 4,500 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    22%

  • Internet

    7%

  • Financial Services

    6%

  • Information Technology and Services

    6%

  • Retail

    5%

  • Staffing and Recruiting

    4%

  • Health, Wellness and Fitness

    4%

  • Public Relations and Communications

    4%

  • Insurance

    2%

  • Apparel & Fashion

    2%

  • Management Consulting

    2%

  • Automotive

    2%

Included countries

  • China
  • Japan
  • Hong Kong
  • Republic of Korea
  • Mongolia
  • Uzbekistan
  • Kazakhstan
  • Taiwan
  • Macao

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

72% of East Asia (1000+) employees are engaged

This is in the top 45% compared with the overall average.


The average eNPS score for organizations in this benchmark is 14 and is in the bottom 30% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere

74%

5% above global average

I rarely think about looking for a job at another company

59%

4% above global average

I see myself still working at [Company] in two years' time

65%

2% above global average

I am proud to work for [Company]

83%

3% below global average

I would recommend [Company] as a great place to work

78%

4% below global average

The highest scoring question for East Asia 1000+) had 88% of People agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Management.


People in East Asia 1000+) were generally least favourable about Company Performance, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 17% of people disagreeing (-6% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in East Asia (1000+) organizations.

1

I receive appropriate recognition for good work at [Company]

70% favorable


The factor this relates most closely to is Feedback & Recognition

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in East Asia (1000+) organizations.

1

I receive appropriate recognition for good work at [Company]

70% favorable

Feedback & Recognition
2

I believe action will take place as a result of this survey

68% favorable

Action
3

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development
4

The leaders at [Company] have communicated a vision that motivates me

68% favorable

Leadership
5

At [Company] we act on promising new or innovative ideas

65% favorable

Innovation

How long do people stay?

In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-4% compared to overall) while on a longer time frame, 8% of people see themselves leaving within two years (-4% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I receive appropriate recognition for good work at [Company]

70% favorable

Feedback & Recognition
2

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development
3

My manager (or someone in management) has shown a genuine interest in my career aspirations

70% favorable

Learning & Development
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

68.0% (-3)

CEO Approval

83.0% (-1)

Are staff empowered with results?

Organizations in the East Asia (1000+) benchmark on average gave 7% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • East Asia (1000+)


    7%



  • How does East Asia (1000+) compare?

    People in East Asia 1000+) were much more positive than average regarding Feedback & Recognition, Action, and Collaboration & Communication.


    On the lower side, People in East Asia 1000+) had much lower favorable scores than average in Company Performance and Enablement.

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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