Culture First 2021 – Join us for our first-ever virtual, free event to create a better world of work – Register today →

Consulting & Staffing (United States) 2020

The consulting and staffing benchmark includes organizations that provide advisory and implementation services across a wide range of industries. These organizations tend to have the same leadership and employment structure - though they tend to range from professional engineering consulting, leadership and strategy consulting as well as talent search and recruitment.

  • ~760k

    Questions answered
    in last 12 months

  • /
  • ~55

    Organizations

These insights represent ~760k questions answered from ~55 organizations, ranging in size from 20 to 4,200 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Management Consulting

    41%

  • Accounting

    18%

  • Architecture & Planning

    18%

  • Staffing and Recruiting

    12%

  • Market Research

    4%

  • Human Resources

    4%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

72% of Consulting and Staffing (United States) employees are engaged

This is in the top 45% compared with the overall average.


The average eNPS score for organizations in this benchmark is 20 and is in the top 33% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

67%

4% above global average

I would recommend [Company] as a great place to work

84%

2% above global average

I rarely think about looking for a job at another company

55%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

69%

Same as global average

I am proud to work for [Company]

84%

2% below global average

The highest scoring question for Consulting & Staffing United States had 88% of People agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Work & Life Blend.


People in Consulting & Staffing United States were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 16% of people disagreeing (-4% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Consulting and Staffing (United States) organizations.

1

[Company] is a great company for me to make a contribution to my development

80% favorable


The factor this relates most closely to is Learning & Development

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Consulting and Staffing (United States) organizations.

1

[Company] is a great company for me to make a contribution to my development

80% favorable

Learning & Development
2

The products and services [Company] provides are as good as, or better than, our main competitors

74% favorable

Company Performance
3

I have confidence in the leaders at [Company]

73% favorable

Leadership
4

The leaders at [Company] demonstrate that people are important to the company's success

71% favorable

Leadership
5

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development

How long do people stay?

In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

The products and services [Company] provides are as good as, or better than, our main competitors

74% favorable

Company Performance
2

[Company] is a great company for me to make a contribution to my development

80% favorable

Learning & Development
3

Most of the systems and processes here support us getting our work done effectively

63% favorable

Enablement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.8 stars (+0)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

72.0% (+1)

CEO Approval

87.0% (+3)

Are staff empowered with results?

Organizations in the Consulting and Staffing (United States) benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Consulting and Staffing (United States)


    8%



  • How does Consulting and Staffing (United States) compare?

    People in Consulting & Staffing United States were much more positive than average regarding Action, Decision Making, and Learning & Development.


    On the lower side, People in Consulting & Staffing United States had much lower favorable scores than average in Voice.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

    Build a world-class employee experience today

    Your browser is out of date. Our website is built to provide a faster, more engaging experience. Your browser may not support all of our features. Please update to the latest version of Microsoft Edge or contact your network administrator.

    Close browser update banner