Employee Engagement
Employee Experience
2 min read

The three things every organization should focus on for success

Kate Le Gallez

Writer, Culture Amp

Reading Time: 2 minutes

Every organization would love to have a magic workplace formula, the kind that tells you exactly what to do to create a great culture alongside high performance. But – surprise – we haven’t found one yet. What we do know is, while every great business has their own specific alchemy, they all have one thing in common – a commitment to ongoing learning so they can build on what they’re doing well and improve in the areas they’re lagging.

Gathering employee feedback on engagement, effectiveness and experience – the three Es – gives you the data your organization needs to fuel that learning process.

These three concepts should be part of any comprehensive employee feedback program. But there’s often uncertainty about what they actually mean and that can lead to misunderstanding and incorrect use. When this happens, organizations don’t gather the clear information they’re after and consequently they miss out on the learnings available.

In our recently-released ebook, The three Es: Making employee engagement, experience and effectiveness feedback work for your organisation, we untangle what these three concepts mean, why they’re important and how leading companies like JacTravel and Etsy use employee feedback to continually improve.

Employee feedback basics- the three Es
To create a great workplace culture and ensure people have what they need to succeed focus on three Es is essential. Employee Engagement: Definition: A mix of feelings, attitudes and behaviours that express your employees' commitment, motivation and connection to their work. Example: Understanding how their roles contribute to the overall goals of the organisation positively affects employee engagement. Employee Experience: Definition: What your people encounter, observe or feel over the course of their employee journey at your organisation. Example: Checking in with new employees after one month helps gauge their employee experience during on-boarding. Employee Effectiveness: Definition: How well managers, individual contributors and teams get the job done, individually and together, to meet performance exceptions and contribute to individual, team and organisational goals. Example: Asking for and receiving developmental feedback gives an individual insight into their effectiveness.

The eBook also looks at some of the ways that organizations can gather feedback in each of these areas. It then covers the essential concepts you need to know about to get the most out of your feedback program and make your organization the best it can be for everyone.

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